Return & Refund

 

Return & Refund Policy

Your shopping experience is paramount to us. If your order does not meet your expectations, you may qualify for a product return in accordance with the guidelines below.

Return Eligibility

All return inquiries must be logged within 30 days following the package delivery date.

For an item to remain eligible for a return, it must satisfy the following criteria:

  • Be brand new, unworn, and in its initial delivered state.
  • Be kept in original packaging, accompanied by all tags, components, and documentation.
  • Be fully fit for warehouse inspection and subsequent resale.

Returns missing original packaging or displaying evidence of wear, misuse, or physical damage may be rejected for reimbursement.

Non-Eligible Returns

The items listed below are non-returnable and non-refundable:

  • Tailored, customized, or made-to-order goods.
  • Digital media, downloadable files, or virtual content.
  • Store gift cards or reward vouchers.
  • Discontinued, clearance, or final sale merchandise.
  • Products damaged following delivery as a result of customer handling.

Cancellation Policy

Purchases can be canceled within a 12-hour window after order placement. Please email our support team immediately should you need to cancel an order.

Refund Processing

Upon receiving your package, our team will verify the condition of the items. Approved refunds will be credited back via your initial payment gateway within 7 to 10 business days. Note that your card provider or financial institution may take extra time to reflect the transaction.

Return Shipping

Return transportation fees are the customer's responsibility unless the delivered item is faulty, damaged, or wrong. Applicable shipping rates are calculated and shown during checkout.

Delivery Timelines

Standard order fulfillment takes 2 to 4 business days. Transit time usually spans 7 to 15 business days.

Damaged or Incorrect Orders

Should your shipment arrive damaged, inaccurate, or missing items, please retain all original packaging materials and inform us via email promptly so we can resolve the matter.

For further questions regarding our Returns & Refund Policy, please get in touch via email.